Questions by theme

2. Booking your restaurant online

Why should I book online with ideal gourmet ?
Are there booking fees ?
How long do I have to wait for the booking confirmation ?
I want to cancel or change my booking ?
Is the online payment secure ?

3. Your questions about ideal gourmet

Delivery
Payment
Protection of personal data
Contact customer service
My order
Our sector

1. Gift Invitations

What do I do if the restaurant is always fully booked ?

The restaurant must take your booking if there is a table available (apart from specific days: Dec 31st, Jan 1st, Deb 14th, and Mother’s Day). If there is a problem, please contact us at +33 (0)1 45 72 22 40.

What do I do if I don’t like the menu ?

The ideal gourmet menu offers a range of choices. If one of the options does not please you, the restaurant should give you the possibility to order something else, with no extra charge.

What do I do if I don’t like the restaurant ?

If you don’t like the restaurant, you can change it.
Please send the following items back to ideal gourmet at 132, avenue de Villiers, 92300 LEVALLOIS-PERRET, by secure mail:
- the original invitation,
- A 10 euro cheque for administrative costs,
- If that applies, a cheque for the amount corresponding to the price difference between new and former restaurant,
- Your full details and choice of new restaurant

I gave an invitation as a gift

What do I do if I can’t find a restaurant I like ?
Ideal gourmet selects its restaurants according to very stringent norms so that your guest should have an enjoyable time. That is why the choice on our website is limited.

My guest would like to pick another restaurant… If the restaurant should not be to your guest’s liking, he can change for another restaurant. He should send back the following items to ideal gourmet, 132, avenue de Villiers, 92300 LEVALLOIS-PERRET, by secure mail:
- the original invitation, - a cheque for 10 euros corresponding to the administrative costs, - If that applies, a cheque for the amount corresponding to the price difference between new and former restaurant, - Your full details and choice of new restaurant.

Questions for Gourmet and Multirestaurant Invitations

What are the advantages of ideal gourmet gift products
If you give an ideal gourmet invitation, your guests’ satisfaction is guaranteed ! Who would not like to go to the restaurant ?
Our advantages :
Restaurants selected according to stringent quality criteria
Top of the range gift, in a magnificent gift package
All inclusive menus, no nasty surprises for your guest
Validity of 1 year, leaving the guest a free choice of dates

Can I add guests ? When ?
Call ideal gourmet with your Invitation at hand and tell us the number of guests you would like to add. You will have to pay ideal gourmet the corresponding amount at that moment.
If you do not wish to add them through ideal gourmet, tell the restaurant when you book that x extra guests will be joining you. They will have access to the restaurant’s regular menu and will not be able to enjoy the ideal gourmet menu.

How long is my invitation valid for? Can I prolong that ?
The invitation is valid for 1 year from the date of purchase.

The date has already passed, what do I do ?
The invitation should be used before the date mentioned on it.

What do I do if I have lost my Invitation ?
Please call ideal gourmet at +33 (0)1 45 72 22 40 to inform us. Our services will get in touch with the restaurant in question. Then please inform your local police station, and send snail mail to ideal gourmet at 132, avenue de Villiers, 92300 LEVALLOIS-PERRET, with a copy of your police declaration. You can only be sent a new Invitation if the declared lost or stolen one has not been used at that time.

How do I pay at the restaurant ?
The ideal gourmet invitation always corresponds to an all inclusive menu (drinks, starter, main course, dessert, Wine, Mineral water, coffee).
All you have to do is hand over your invitation upon arrival at the restaurant, and you will be offered the all inclusive menu.
Of course you are free to order anything else, and that will be invoiced directly to the restaurant, and paid by you there.

Do I have to tell the restaurant I have an invitation ?
You should tell them when booking and upon arrival that you have an ideal gourmet invitation. That is compulsory for everything to go smoothly.

I still have not got my Invitation…
Contact ideal gourmet, they will tell you when it was sent. You can also ask ideal gourmet to call your guest and ensure they have their invitation.

My guest has still not received his invitation…
Contact ideal gourmet, they will tell you when it was sent. You can also ask ideal gourmet to call your guest and ensure they have their invitation.

2. Prepaid reservations

Why should I book with ideal gourmet ?
With a prepaid reservation, you have full control over your budget. You can enjoy an all inclusive menu, with drinks, at a fixed price. Then, no surprises when the bill arrives! You trust in professionals for your reservation, active in the sector for over 4 years.
You can book 24/24. No need to wait for the restaurant to be open. Ideal gourmet handles your booking for you.

Are there booking fees ?
No, there are no additional booking fees. You will only pay your all inclusive menu.

How long does it take to receive my booking confirmation ?
An average of a couple of hours. If you should make your booking when our offices are closed, please allow some more time.
In any case, money will not be drawn from your bank account before your booking has been confirmed.

I want to change or cancel my booking
Your reservation is normally a definitive one. You can sometimes change your date if the restaurant agrees to it. If you want to change your booking, please contact us by mail at serviceclient[at]idealgourmet.fr, at the latest 72 business hours before your original booking.

Is the online payment secure ?
Our online payment is secure thanks to Paiement CIC. Your card number never reaches us. We do not store any bank information.
You can make secure online payments. For more information, click here.

How does a prepaid reservation work ?
1. Book and pay for the restaurant of your choice among 500 Gourmet Restaurants.
2. Receive your voucher within 24 hours, and show it to the restaurant.
3. Enjoy an all inclusive menu, with no nasty surprises when the check arrives.

3. Your questions about ideal gourmet

- Delivery

How can I get my invitation or voucher? What are the time frames and fees ?
Delivery times are linked to regular mail, 2-3 business days for ordinary mail. No additional charges.
For delivery by Chronopost, the cost is 25 euros, delivery within 24 hours.
MAX allows you to get your mail in 2-3 days, by secure mail, for 8 euros.

- Payment

How can I pay ? Is it risk free ?
There are 2 ways to pay with Ideal Gourmet:
- online: secure payment by Visa, Mastercard, American Express.
- offline: cheque, gift voucher, transfer, fax or phone
The online payment is secure thanks to Paiement CIC. We will never get your card number and cannot store any bank related data. For further information, click here.

- Privacy protection

How is my personal information treated ?
Ideal gourmet strictly applies law 78-17 from Jan 6th 1978, related to « IT, files and freedoms », along with the related principles for handling personal data. This applies to all data you submit when you order on our website. For more information, click here.

- Contact customer service

From France ?
Please dial +33 (0)1 45 72 22 40. You can also get called back within the hour by filling out a form here, or contact us by e mail at serviceclient[at]idealgourmet.fr

From abroad ?
Please dial +33 (0)1 45 72 22 40, or write to serviceclient[at]idealgourmet.fr

I want to reach one specific department
Pleaseclick hereto reach a specific department.

I am not happy with your services
Please send us a written complaint no more than 48h after the event in question. Ideal gourmet, 53 rue Raspail 92300 LEVALLOIS-PERRET, or by e mail at serviceclient[at]idealgourmet.fr

- My order

I have got no confirmation
A confirmation e mail is automatically sent when you confirm your order. Sometimes these e mails can go directly to your spam box, please check there. You can also reach us at +33 (0)1 45 72 07 14 to make sure we have got your order.

Can I change or cancel my order ?
As soon as we have got your payment, it is impossible to cancel. But you can always change your order under certain conditions, and by paying an administrative fee.

What are the time frames for changing my mind ?
According to article L. 121-20-4-2 in the Consumer Code, this time frame for changing your mind does not apply to hotels, transport, restaurants and leasure activities, foreseen for a specific date.

I am not sure my payment got through
When the payment is accepted at our end, we always send a confirmation by email.

I want to cancel my booking / order
When the invitation is written out to your guest, we cannot accept any changes. If the Invitation is not used, no reimbursement is foreseen

- Our sector

Ideal gourmet offers two types of services: restaurant booking, where ideal gourmet handles your booking directly with the restaurant. And selling Gourmet and Multirestaurant Invitations.

We offer products specifically for companies : organising dinners and business events, incentive programmes, business gifts with our invitations valid in over 500 restaurants in France.
The products we offer for individuals are our Gourmet and Multirestaurant Invitations. We also handle bookings for larger groups.

How do ideal gourmet invitations work?

How does the Gourmet Invitation work ?
1. Give an invitation for the restaurant of your choice
2. The guest books with the restaurant
3. And enjoys an all inclusive menu upon handing over his invitation

How does the Multirestaurant Invitation work ?
1. Give a multirestaurant invitation
2. The guest chooses a restaurant on the list attached to his invitation
3. He books, goes to the restaurant, and enjoys an all inclusive meal.